Payment and/or your signature constitute your acceptance of these terms and conditions.

 

Definitions

 

1. “We”, “management” or “Stumped Cricket” refers to Richard Lumb Trading as “Stumped Cricket Coaching”  of 11 Ainsty View, Whixley, YO26 8AJ.

2. “Your”, “participant”, “parent”, “guardian” & “customer” refers to any natural person or legal entity which pays for or takes part in any services or goods Stumped Cricket Coaching provides.

 

Charges, Bookings & Payment

 

1. Following your booking, Stumped Cricket will email a confirmation of your booking.

2. Full payment must be received at time of booking, unless written agreement has been received, failure to do so can result in the loss of the place on the course.

3. Any offers or discounts cannot be claimed retrospectively. Stumped Cricket reserves the right to cancel any offers or discounts without further notice. All discount codes must be quoted at the time of booking to qualify. Payment must be made in full at time of booking in order to redeem any discount.

4. Refunds/credits are subject to management approval. Refunds will be subject to any administration charges incurred. Credits may be offered for use against future courses/1:1 coaching sessions.

 

Cancellation Policy

 

1. Cancellations are subject to the following charges: up to 2 weeks prior to a camp / academy - 75% refund

2. Any cancellations made less than 2 weeks prior to the course commencing will not be refunded. Extenuating circumstances will be taken into account.

3. Cancellations to any summer camp - If the entire Camp is cancelled this will result in a 75% refund to the customer. Single day cancellations will not result in any refund. If alternative venues are found to run the Camp within a 10 mile radius of the cancelled venue (using AA Route Planner), no refunds shall be given.

4. In the case of a venue cancelling a session that cannot be replaced then all participants will be offered a proportional refund set at the discretion of Stumped Cricket. However should an alternative venue be arranged that Stumped Cricket deem to be suitable then no refund will be available.

5. Cancellations to winter, or any other indoor sessions, caused by adverse weather conditions will not result in any refunds. A replacement session will be organised by Stumped Cricket at a suitable location. If this session can't be attended Stumped Cricket will not be liable for any refund.

6. Stumped Cricket reserves the right to modify a programme due to adverse weather conditions, low attendance or other unforeseen circumstances.

 

Limits of Liability

 

1. Injury: In the case of any participants missing sessions due to injury refunds will be offered at 50% of the costs of the session missed, only after 2 sessions have been missed will a refund be activated. These initial 2 sessions will not be refunded as short term injuries can not be accounted for. Refunds/Credits issued due to injury need to be supported by an official doctors certificate confirming the participants physical health is no longer suitable to take part in the remaining sessions.

2. Neither Stumped Cricket nor any of its staff nor persons involved with the organisation of the 'Stumped Cricket' accepts liability for any losses or additional expenses incurred by any participant or their parents or guardians due to injury or sickness, strikes, war or any other cause beyond their control, whilst at the 'Stumped Cricket'.

 

Complaints Policy

 

1. If a participant, parent or guardian would like to make a complaint to Stumped Cricket then they should contact us by email to richard@stumpedcricketcoaching.com, or by Post to Complaints, 11 Ainsty view, Whixley, YO26 8AJ. The participant, parent or guardian will be contacted within 72 hours of the complaint being lodged, but the complaints procedure may take up to 2 weeks. 

 

Stumped Cricket Coaching Terms & Conditions. Last Updated: 5th April 2022